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Frequently Asked Questions

Question: Will the delivery be tried again if I'm not able to collect my order the first time?

Answer: Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.

Question:  If I request for a replacement, when will I get it?

Answer:  Visit My Orders to check the status of your replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

Question:  How quickly can I get my order delivered?

Answer: Orders will be delivered by the date you see on the product page for your location.

Question:  Can I pay with any Credit card?

Answer:  You can choose to pay with any Visa, MasterCard or American Express credit card issued in India.

Question:  How do returns work?

Answer:  Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from Trendsbylondon.in

Question:  What should I do if my order is approved but hasn't been shipped yet?

Answer:  Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.